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Dispute resolution

At Cook it, we do everything in our power to maintain the best satisfaction rate in our industry.
If you’ve encountered a problem, want to make a complaint or resolve a dispute, simply follow the steps below. We’ll be happy to review your file.

Step 1: Contact Customer service

Our customer service agents will be happy to answer your questions and help you find a solution.

If you’ve already spoken to someone and that the proposed solution does not meet your expectations, proceed to Step 2.


Contact :

By phone : 1-877-559-0546 ou (514) 544-2665

By email : [email protected]

Step 2: Send a 2nd notice

Contact our customer service for a 2nd opinion. Be sure to mention all the details relevant to your situation and explain why the solutions proposed in Step 1 were inadequate.  A different agent and his/her supervisor will reassess your situation.

Contact :

By phone : 1-877-559-0546
Make sure to ask for a 2nd opinion

By email : [email protected]
with “2nd notice” in the subject line

Step 3: Make a complaint

If you are still not satisfied with the response you have been given, please file a complaint to our Customer service. You will be contacted by a Customer service manager within 48 hours of receiving your request.

By email : [email protected]
with “Dispute Resolution” in the subject line.

By mail at :
Les recettes Cook it, Customer Service Department
368, rue Notre Dame ouest, bureau 200, Montréal (Québec) H2Y 1T9

Please be sure to include :

  • Your full name
  • The email associated to your Cook it account
  • Your phone number
  • The number(s) of your request, if you have them
  • The best times to reach you by phonee
  • Any other relevant detail.