Dispute resolution
At Cook it, we do everything in our power to maintain the best satisfaction rate in our industry.
Step 1: Contact Customer service
Our customer service agents will be happy to answer your questions and help you find a solution.
If you’ve already spoken to someone and that the proposed solution does not meet your expectations, proceed to Step 2.
Contact :
By phone : 1-877-559-0546 ou (514) 544-2665
By email : [email protected]
Step 2: Send a 2nd notice
Contact our customer service for a 2nd opinion. Be sure to mention all the details relevant to your situation and explain why the solutions proposed in Step 1 were inadequate. A different agent and his/her supervisor will reassess your situation.
Contact :
By phone : 1-877-559-0546
Make sure to ask for a 2nd opinion
By email : [email protected]
with “2nd notice” in the subject line
Step 3: Make a complaint
If you are still not satisfied with the response you have been given, please file a complaint to our Customer service. You will be contacted by a Customer service manager within 48 hours of receiving your request.
By email : [email protected]
with “Dispute Resolution” in the subject line.
By mail at :
Les recettes Cook it, Customer Service Department
279, rue Sherbrooke Ouest, bur. 301,
Montréal (Québec) H2X 1Y2
Please be sure to include :
- Your full name
- The email associated to your Cook it account
- Your phone number
- The number(s) of your request, if you have them
- The best times to reach you by phonee
- Any other relevant detail.