Top of page

Usage of the site

All users of this website agree that access and use of this website are subject to the following general terms and conditions as well as any other applicable law. Use of this website implies your APPROVAL. If you do not agree with these terms and conditions, please do not use the website « Cook it Recipes Inc. »

By using this site, you solemnly declare that you:

  • Are over 18 years of age
  • Are a legal resident of the territories served
  • Have full power and authority to accept the Terms of Use and do not violate any other agreement or rule made with a third party by accepting these Terms of Use

Cook it inc. allows the creation of multiple accounts for the same household. Cook it inc. is in no way responsible for any mismanagement of your accounts. Please note that only one promotional code may be used for a single household. This means that you are not allowed to add any promotional code (promotional code, referral code, etc.) when creating your other accounts.

In order to use the Cook it website, you hereby agree to abide by the following terms:

  • Only complete your registration and any changes to your account, once it has been created, with complete, up-to-date and accurate information.
  • Only provide information about yourself and not impersonate any other person.
  • Inform Cook it as soon as possible of any change in personal information or any situation affecting the use of the site or the delivery of your orders.
  • Do not provide the bank details of anyone other than yourself
  • Have read the terms and conditions and privacy policy and accept them.

We periodically share first trial promotional codes for our services through our newsletters and on our social networks.

Please note that :

  • A promotional code can only be added by you when you create your account. If an error has been made during this step of creating your account, please contact our customer service immediately.
  • Each promotional code has its own conditions of use (value, number of applications, time limit etc.). It will not be possible for our agents to modify these conditions or to make an exception to your request.
  • The promotional codes are not cumulative.
  • Only one promotional code is allowed per household. A second promotional code cannot be applied to your existing account, just as you cannot apply a new promotional code by creating another account at the same address, regardless of the nature of your relationship with the person wishing to be delivered to the same address (roommate, parent, spouse, etc.).

We reserve the right to remove a promotional code at any time for any reason.

Gift certificates purchased on the website can only be used once at any time. They are in NO CASE refundable.

Also, only one use of the offers of the following sites is authorized and this shall only be applicable on a first order:

  • Shopico
  • Coffret prestige

If a product or item is defective, we will give you a credit for compensation. It will then be up to the good judgment of the customer service agent handling your request to tell you the amount given to your Cook it account.

Then contact our customer service department at the following email address: [email protected]

Other credits can also be automatically added to your account when referring a friend (for more details, please refer to the section referral code and exceptional gift codes to offer to a friend).

Should there be any issue with the delivery or content of your box, you must contact our customer service team within the seven (7) days following your box’s scheduled delivery date. After that, it will no longer be possible to get a compensation.

Please note that :

  • Credits added to one account are not transferable to another account.
  • Cook it inc. reserves the right to partially or totally withdraw credits from a Cook it account if it is linked to fraudulent activity (refer to the site’s terms of use).

The referral code is a benefit offered to all users of the Cook it website with an active subscription. This is indicated on the Cook it account directly in the “SHARE AND SAVE” section. It offers the possibility of offering a promotional offer to a friend, and in return, obtaining a credit to the Cook it account for the referrer sharing his or her code.

Please note that this code can only be used by someone who has never created a Cook it account or tried Cook it through an intermediary living in the same household at the time of the trial. It is absolutely not possible to offer this code to a person living in the same household, nor wishing to receive their boxes at the same address as yours (please refer to the terms of use of the website above).

Please note that this code can only be used by someone who has never created a Cook it account or tried Cook it through an intermediary living in the same household at the time of the trial. It is absolutely not possible to offer this code to a person living in the same household, nor wishing to receive their boxes at the same address as yours (please refer to the terms of use of the website above).

Referral codes can only be shared directly to the user’s private audience. Sharing the referral code on social media is only authorized if the social media page is associated with a physical person. It is forbidden to share the code on external websites, including but not limited to: discount, rebates, resale, coupon and/or content websites, as well as online communities.

Users who’d like to share their code to public audiences or on external websites need to place a request by contacting [email protected]. Restrictions apply. Cook it reserves the right to refuse any request, at its sole discretion.

Policy infringements will lead to the suppression of the total amount of credits in the account and a retroactive charge for prior orders.

Cook it inc. may occasionally offer gift codes to give to a friend. For the user of this code to be eligible, he or she must respect the same conditions as mentioned above (conditions of use of the referral code).

All prices are in Canadian dollars. our products are not taxable. We accept all of the following payment methods: Visa, MasterCard and AMEX. Certified checks and money orders must be accepted in Canada. We regretfully cannot accept personal checks at the current time. Purchases made on www.chefcookit.com are securely sent to our offices where they are reviewed. Once the order is verified and paid in full, it will be processed and delivereded.

At « Cook it Recipes Inc. » our best efforts are put towards maintaining an updated inventory. Should an item be out of stock, you will be notified promptly and given the choice between receiving a refund for the item or the option to wait for the item to be restocked and sent at a later date.

We reserve the right to change prices at our discretion and without notice. If a price change is made, we give ourselves a week’s notice and guarantee that the price change will not be applied to orders already generated in our system.

Customers accept to pay for goods and services purchased through the « Cook it Recipes Inc. » website and recognize that buying goods or services online is equivalent to purchases made in a physical store.

Each of our products is subject to availability by our suppliers, and it is possible that some changes may be made as a result of stock shortages, poor harvests or shortages strongly impacting the price of a product.

All sales are final. NO REFUNDS accepted on any product whose reason(s) for return are: inappropriate handling, poor quality, inadequate freshness. We have no way of knowing what someone does with the product once it is out of our hands. Therefore, we only accept returns in exchange for a product of equivalent value in order to ensure your safety and maintain our commitment to deliver products of the freshest and highest quality available. Exchange products will be sent only once the unsatisfactory product has been returned by the customer with a “Return to Sender” note on the package. The package must be dropped off in a post office or if small enough, can be left in a Canadapost mailbox. If you have any questions or concerns about a product, please write to [email protected] or call (514) 544-2665.

Gift certificates are not refundable in any case.

If you need to make any changes to your order, you will be able to contact our customer service until the previous Friday (4pm) your order (with exceptions such as ready-to-eat and pantry products).

The information contained in this website, « Cook it Recipes Inc. » and/or its subsidiaries, has not been evaluated by Health Canada or the FDA in the U.S.A. The information on this website is not intended for diagnosing, treating, curing, or preventing diseases of any kind. The information on this website should not be used as a therapeutic measure or replace the advice of a health care professional . The information presented above, or the information received via phone or email, should not be construed as practice of medicine. « Cook it Recipes Inc. » is not responsible for the abuse and/or misuse of any product sold due to a consumer using this website. « Cook it Recipes Inc. » is also not responsible for any problems or difficulties that may arise due to the use of consumer products sold by « Cook it Recipes Inc. » Customers of this website, previous and future, who do not consult with a health care professional prior to the purchase and use of any product, assume all risks and consequences.

The entire contents of this website including text, but not limited to text, including graphics and codes are copyrighted as a collective work under Canadian Law and other copyright laws, and is the property of « Cook it Recipes Inc. » The collective work includes any work that is licensed by « Cook it Recipes Inc. »

Copyright 2015 « Cook it Recipes Inc. » ALL RIGHTS RESERVED.

Permission is granted to download or print portions of this website only for personal, non-commercial use or if the objective is to place an order with Cook it Recipes inc. or buy products from « Cook it Recipes Inc. » Any other use, including but not limited to reproduction, distribution, display or transmission of content on this site is strictly prohibited unless authorized by « Cook it Recipes Inc. »

You further agree not to change or delete any Industrial Property content of material downloaded from the website.

All trademarks, service marks, and trade names « Cook it Recipes Inc. » used in this website are registered trademarks or trademarks of « Cook it Recipes Inc. »

This website and the materials and products on this website are provided ”as is” and without guarantee of any kind, express or implicit. In the broadest possible way permitted under applicable law, « Cook it Recipes Inc. » disclaims all warranties, express or implied, including, but not limited to, all warranties implied of commercial value and physical form for a purpose and particular non-infringement. « Cook it Recipes Inc. » does not represent you nor warrant that the functions contained in this website will be uninterrupted or without error, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

« Cook it Recipes Inc. » makes no warranty or representation regarding the use of the materials in this site in terms of their accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not allow limitations or exclusions on warranties, in these cases the above limitations may not not apply to you.

« Cook it Recipes Inc. » will not be responsible for any harm or injury resulting from use or inability to use materials from this website or the preperation of the products, even if « Cook it Recipes Inc. » has been advised of the possibility of such damages. Applicable law may not allow the limitation of the exclusion of liability or damages fortituitously or consecutively, therefore the limitation or exclusion above may not apply to you. Customers who take advantage of the products offered on the online boutique « Cook it Recipes Inc. » but provided by other companies than « Cook it Recipes Inc. » do so at their own risk and will not hold « Cook it Recipes Inc. » responsible in any way including, but not limited to complications and/or other problems resulting from the use of those products.

You agree to protect your information shared on the website and agree not to share your login credentials to access your Cook it account. If you have any doubt that a third party may have accessed your account or has obtained your password, please go to your account immediately in the “view profile” section in the “Personal Info” tab to change your password.

As a result, you agree to be responsible for all activities and movements made on your Cook it account, including orders placed and payments made from your Cook it account.

In the event that « Cook it Recipes Inc. » erroneously lists a product at an incorrect price, « Cook it Recipes Inc. » reserves the right to refuse or cancel all orders of the product listed at the incorrect price. « Cook it Recipes Inc. » reserves the right to refuse or cancel such orders even if the order has been confirmed and charged to your credit card account. In the event that the order has already been charged to your credit card and your order is canceled, « Cook it Recipes Inc. » is committed to reimbursing your credit card for the full value of the incorrect price.

These terms and conditions apply to you when you access the website an/or complete the registration or buying process. These general terms and conditions, or any part thereof, can be terminated by « Cook it Recipes Inc. » without notice at any time, for any reason. The provisions relating to copyright, trademark, denial, limitation of liability, indemnification, and miscellaneous, shall survive any termination notification. « Cook it Recipes Inc. » can notify you by email, provide a general notification on the website, or use any other reliable method to send a notification to the address you provided to « Cook it Recipes Inc. »

« Cook it Recipes Inc. » can send you notifications by email, a general notification on the website, ou via other secure methods to the address you provided to « Cook it Recipes Inc. »

Use of this site shall be governed in all respects by the laws of the Province of Quebec, Canada, without regard to choice of law provisions and not by the U.N. Convention 1980 on Contracts for the International Sale of Goods. You agree that jurisdiction and venue of meeting in any legal proceedings directly or indirectly arising out of or about this website (including, but not limited to the purchase of « Cook it Recipes Inc. » products) will be made in provincial or federal courts located in Montreal, Quebec. Any cause of action or claims related to the site (comprising, but not limited to the purchase of « Cook it Recipes Inc. » products) should be commenced within one (1) year after the claim or cause of action has arisen.

The lack of « Cook it Recipes Inc. » to emphasize or impose strict performance of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor commercial practises will act to modify any of these general terms and conditions. « Cook it Recipes Inc. » can assign its rights and duties under this agreement to any party at any time without notice.

Harassment in any manner or form on the website via email or blog, or using obscenities or abuse is strictly prohibited. You may not upload, distribute, or publish through the site any content that is defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or objectionable which may constitute or encourage an offense, violate rights in any way that can cause liability or violate any which law. You cannot upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or of any another organization.

Cook it Recipes inc. works to protect your personal information during transactions using a secure system. « Cook it Recipes Inc. » employees do not have access to your credit card information because they are encrypted the moment a transaction is completed. Only the company managing transactions with which « Cook it Recipes Inc. » is doing business receives this encrypted information. Other personal information collected by Cook it Recipes inc. is used to ship your order, to contact you in case of need, or to let you know about all the opportunities and proposed activities « Cook it Recipes Inc. » has to offer. You may, at any time, ask that your information is removed from our database.

Shipping is always free for any purchases made on www.chefcookit.com

Orders are delivered from Monday to Friday. Customers may choose their own delivery day when completing their purchase. Cook it Inc. will deliver the box wherever the customer wants within the delivery area. Cook it Inc. cannot be held responsible if a box is not recovered in this place. If an order item is damaged during shipping, is incorrect, or missing, you must immediately contact Cook it Inc. To contact us, write to [email protected] or call 514-544-2665. Cook it Recipes inc. will not be held responsible for any items that have not been returned within a maximum of two days after the order has been delivered.

If your delivery is made on a public holiday, it will be made on the next day or as specified in the information message shared via our website.

Cook it Recipes inc. does not and can not review all communications and material posted or created by users who access the website and is in no way responsible for the content of these communications and the material. You acknowledge that by allowing yourself to view and distribute user-written content on this site, « Cook it Recipes Inc. » simply acts as a passive conduit for such distribution and is not undertaking any obligation or liability for any content or activity on this site. However, « Cook it Recipes Inc. » reserves the right to block or remove communications or material that it deems to be (a) abusive, diffamatory or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of copyright, trademark, or intellectual property rights, or (d) offensive and unacceptable to « Cook it Recipes Inc. » according to its sole discretion.

You agree to indemnify, defend, and hold « Cook it Recipes Inc. » harmless and its officers, directors, employees, agents, investors, and suppliers (collectively the “Service Providers” ) against all losses, expenses, damages, and costs, including reasonable attorneys’ fees resulting from any violation of these general terms and conditions or any activity related to your account (negligent or wrongful actions included) by you or any other person accessing the website using your Internet account.

In order to provide added value to our users, « Cook it Recipes Inc. » can affiliate itself to websites operated by third parties. However, even if the third party is affiliated « Cook it Recipes Inc. » the latter has no control over these linked sites which have different private data collection methodes unrelated to « Cook it Recipes Inc. » These linked websites are for your conveniance only and are therefore accessed at your own risk.

Star Chef Program's Terms and Conditions

The star chef rewards Program is a rewards program offered by Cook it to its clients. You are automatically enrolled in the program when you create a Cook it account. WHEN YOU APPLY FOR A Cook it MEMBERSHIP, IT MEANS YOU AGREE TO THESE TERMS AND CONDITIONS.

The program includes the star chef status and the golden star chef status. Every member obtains the star chef status when they subscribe. To obtain the golden star chef status you need to earn a minimum of stars each year as we explain further down.

As a star chef, every Canadian dollar you spend will give you a star. The golden star chef status doubles your stars earning on a weekly basis. The star chef rewards Program does not apply to gift certificates or promotional codes. To view your current stars balance you just need to log in to your client account.

The stars can be redeemed only for items selected by Cook it. Rewards can either be items from our pantry, access to promotions, contests, events or unique experiences. You will be eligible to get a reward from the pantry if you have earned enough stars for specific offered items. Stars cannot be exchanged for money, gift certificates or electronic gift certificates. Cook it is the only entity that can decide upon the exchange of stars for unusual items.

The star chef status is automtically given to any Cook it member. The golden star chef status is given to members that earn a minimum of 5,000 stars in a one 6 months time frame. To keep your golden star chef status you need to keep earning at least 5,000 stars for every 6 months period following the date you originally earned your golden star chef status. If you don’t earn the 5,000 stars in the following 6 months, you will be downgraded to the regular star chef status. Cook it has the right to modify the terms and conditions of the program at any time and without notice.

The stars will be taken back from your account if you cancel an order with customer service. Your star balance might be negative once the order has been cancelled.

We hope you often redeem your stars. The stars will expire when a member has not used any of them (for a purchase or an exchange) in a timeframe of 24 months or more. For any information about the latest star related activity on your account or about your latest purchase, please contact customer service by e-mail at [email protected] or by phone at 1-877-559-0546. Your stars will expire automatically if your enrolment to the program is terminated or dismissed.

Consent to the privacy policy and to e-mails. Your privacy is of major importance for Cook it. WHEN YOU APPLY FOR MEMBERSHIP TO THE Cook it RECIPES, YOU AGREE TO THESE TERMS AND CONDITIONS. PLEASE READ Cook it’S PRIVACY POLICY AND TERMS AND CONDITIONS AT WWW.CHEFCOOKIT.COM.

When you apply for program membership, you agree to receive marketing content, publicities and any other information from Cook it. When you join the program, you automatically agree to receive newsletters about the program.

If you wish to opt out of any promotional contact customer service by e-mail at [email protected] or by phone at 1-877-559-0546.

Only Cook it can alter, limit or modify the program’s Terms and Conditions. This includes rules, benefits, eligibility conditions, enrolment as well as any other features of the program (including the termination of any of its obligations towards the client and/or any other entity). Cook it has the right to terminate the program at any time and will put information regarding this matter on its website.

IF YOU REMAIN A MEMBER OF THE PROGRAM AFTER MODIFICATIONS HAVE BEEN MADE, IT MEANS YOU AGREE TO THE NEW TERMS AND CONDITIONS.
Cook it has the right to exclude individuals from the program and to remove stars from a member’s account to a reasonable extent. Any abuse, manipulation or corruption of the program or violation of its Terms and Conditions, inactivity for more than 24 months or any behavior undermining the work of Cook it could lead a member to be dismissed from the program. Enrolment in the program is non-transferable and any purchases made from the member’s account should be made by the member itself. If your membership is terminated or cancelled in any other ways, your stars will automatically expire. Cook it has the right to make any modifications to its website and to these Terms and Conditions at any time. It is your responsibility to check or consult the Terms and Conditions in order to keep up to date with any potential modifications. When you enroll in the program you agree to be bound by any amendments to these Terms and Conditions.